Healthcare IT & Transformation

Project managers and their teams often put their hearts and souls into successful implementations. The project peaks from their perspective on go live day or a few critical days prior. Everyone works crazy hours… stress is high…. tolerance for human error is low. Its just the way it is. The larger the project the higher […]

Don’t just say your clinical system projects are clinically-driven. Make them clinically-driven! Anything less could fail. I’m not saying its easy. It can be challenging in any environment but the perception alone that a clinical system project is IT-driven can cause resistance, limited participation and even ultimate failure.
  
So what does it mean to be clinically-driven? […]

Every industry I consult for tells me how unique and complicated they are. They all want IT people who speak their industry language and maybe even have experience on the end-user side of the fence. It is inherent in human nature to be comfortable with the familiar.
 
In healthcare, this need for “one of our own” […]

For whatever reason, IT still hides away from the pressures of customer service. As if technology and business expertise is all you need in today’s information technology roles! I am still amazed at how many IT departments haven’t made the jump to a customer service focus. Gone are the days when the DBA, network engineers and […]