Healthcare IT & Transformation
Achieving patient-centricity with LEAN and enabling technologies
Archive for the 'Transforming IT' Category
06/06/2007 - 4:23 pm.
Every industry I consult for tells me how unique and complicated they are. They all want IT people who speak their industry language and maybe even have experience on the end-user side of the fence. It is inherent in human nature to be comfortable with the familiar.
In healthcare, this need for “one of our own” […]
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05/13/2007 - 7:37 pm.
For whatever reason, IT still hides away from the pressures of customer service. As if technology and business expertise is all you need in today’s information technology roles! I am still amazed at how many IT departments haven’t made the jump to a customer service focus. Gone are the days when the DBA, network engineers and […]